FAQ

KITCHEN CABINET INFORMATION

Accordion Panel

Our cabinetry is built from furniture/cabinet grade A plywood. The face frames and doors of the cabinets are either maple or birch. Our painted doors are fully engineered. No particleboard or cheap fillers are used in our cabinets.

*Some products contain a Medium Density Fiberboard (MDF) center panel core, which is simply a type of hardboard, made from wood fibers glued under heat and pressure.

Are the cabinets shipped assembled only?

No, our cabinetry is shipped Ready-to-Assemble and Assembled.

What are Ready-to-Assemble Cabinets?

Ready-to-Assemble (RTA) cabinets are new cabinets, individually packaged, ready for easy assembly on site. Each cabinet door is preinstalled to the face frame. Assembly times vary depending on the type and size of the individual cabinet. Wall cabinets can be assembled in 7-10 minutes and base cabinets in 10-15. Larger pieces such as lazy susans, pantries or oven cabinets can take a little longer because of the added pieces. (Assembly Videos)

Can I receive help with designing my kitchen/bathroom?

Yes, we offer a free professional design service. Please call us for further assistance.

Do I need a finished end panel for the exposed cabinet sides?

No, all of Venice Cabinets come standard with finished ends.

Do I need a Toe Kick?

Each individual cabinet includes an unfinished cut to size toe kick for assembly. However, you will need to purchase a finished toe kick for your final project.

How much wall space do I need for a blind WALL corner cabinet?

The wall blind corner cabinet will need an additional 3” for proper clearance when installing. (Example: a BLW2730 will come 27” wide but will need to be installed as it 30” wide.)

How much wall space do I need for a blind BASE corner cabinet?

The blind base corner cabinet will need an additional 3” for proper clearance when installing. (Example: a BLB36/39 will come 36” wide but will need to be installed as it 39” wide.)

CABINET ORDER INFORMATION

How do I place an order with you?

You may place an order yourself online via this website, or call us at 1-866-635-8550 to speak with a designer/sales representative directly to assist you with ordering your cabinets. If you have a drawing or cabinet list you would like to email or fax to us, you may do so by clicking here to email us or sending us a fax at 1-866-635-8550.

 
What forms of payment do you accept?

Customers may purchase our cabinetry products by using a major credit card (Visa, MasterCard, Discover, and American Express), BillMeLater®, PayPal®, and Google Checkout®.

Is it safe to use my credit card on your site?

Yes, we use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL’s browser, so that your data is encrypted over the internet and can only be read by us.

Statistics show that shopping online is safer than using your credit card at a restaurant or department store. Online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

Is it safe to use my debit card on your website?

Yes, but note that by choosing to pay by debit card, the amount you charge will be put on “hold”, meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original “hold” will be voided.

Do you charge sales tax on orders?

We only charge sales tax on orders being delivered or picked up in the states of Michigan, Georgia, Florida and Tennessee.

What is a Card Verification Number?

A Card Verification Number is a 3 or 4 digit number found in the signature area on the back of your credit card or on the front of your American Express card. We require the Card Verification Number to be entered on all orders as a protection to our customers.

How do I check the status of my order or track my order?

You may check the status of your order anytime on our website.

What is my Confirmation number and Order number?

Your Confirmation number is generated when you place your order online. It is included on the Checkout – Receipt page of our website and is included in the Confirmation email we immediately send to you. Your Order Number is included in another email we send to you after we have processed your order.

Are there volume discounts available?

Call our representatives at 1-866-635-8550 for bulk purchase pricing.

Why won't your website accept my credit card?

To protect your credit card information, we validate the information you provide during the checkout process. If you receive an error message during checkout, simply confirm that the following information you entered matches your credit card exactly:

  • Credit card number
  • Expiration date
  • Name on card
  • Billing address (must match the billing address of your credit card)

If you are still having problems please try another credit card or call us at 1-866-635-8550.

What are cookies? Do I need to enable cookies on my browser to shop?

A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead uses anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features on this website. Cookies also need to be enabled on your browser so you can add products to your shopping cart and to access your account information.

DELIVERY and SHIPPING

What is your shipping/delivery policy?

Upon product receipt, please do the following:

  • Please inspect the shipment immediately. Photos are not required, but are recommended for your personal records and safety in the rare event that a freight claim needs to be  filed.
  • Before signing off, make a notation for damage and/or shortage (if there are any) on the delivery receipt with a representative from the carrier present before accepting the order,  but do not refuse the order.
  • Please sign for piece count as well as pallet count.
  • The freight carrier has acknowledged the receipt of the shipment from our facilities in good condition. By your acceptance of the shipment from the carrier on the delivery receipt,  you acknowledge that the product has been delivered in good condition. We cannot be held responsible for loss or damage if you give the carrier a clean and clear receipt.

Please email us or call 1-866-635-8550 if you have any questions.

When will my order ship?

Orders ship within 1-14 business days after an order is placed.

Is it possible to receive my product faster than 1-2 weeks?

It is possible to receive products faster than 1-2 weeks. Typically the fastest turnaround time is 3 business days.